Never pay down a deposit in a bank account until you have met the seller, seen signed a purchase agreement.
No serious private advertisers ask for a down payment before you meet.
Receiving an email with an in-scanned ID does not mean that you have identified the sender. You do this on the spot, when you sign a purchase agreement.
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Answering phones and explaining the product and services offered by the company. Contacting existing customers as well as prospective customers using scripts. Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications.